FAQs
Frequently Asked Questions
How long does it take to process my order?
Orders are processed within 1–3 business days (Monday – Friday, excluding holidays). You'll receive an email with your tracking number as soon as your order ships.
How long does delivery take?
Delivery to the United States usually takes 6–10 business days after shipping. Delivery to Canada and Australia usually takes 8–14 business days. Please allow a little extra time during busy holiday periods.
Do you ship to my country?
We currently ship to the United States, Canada and Australia.
How can I track my order?
Use the tracking link in your shipping email, or check the status anytime on our Track Your Order page.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us as soon as possible with your order number and we'll update or cancel it for you.
What if my order arrives damaged or something is missing?
Send us a photo within 30 days of delivery and we'll send a replacement or refund you. See our Returns & Refunds policy for details.
Can I return an item?
Yes. Unused items in their original packaging can be returned within 30 days of delivery. Please contact us first so we can send you return instructions.
Which payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay. All payments are processed through a secure, encrypted checkout.
Will I have to pay customs or import fees?
Depending on your country, your order may be subject to import duties or taxes. Where these are not collected at checkout, they are the responsibility of the customer.
How can I contact you?
Email us at supportgetnolio@gmail.com, Monday – Friday, 9 AM – 5 PM CET. We usually reply within 24 hours on business days.