Shipping policy
Last updated: October 24, 2026
We want your order to reach you quickly and safely. Here's everything you need to know about shipping.
Where we ship
We currently ship to the United States, Canada and Australia.
Processing time
Orders are processed within 1β3 business days (Monday β Friday, excluding holidays). You'll receive a confirmation email when your order is placed and another email with your tracking number once it ships.
Delivery time
- United States: usually 6β10 business days after shipping
- Canada: usually 8β14 business days after shipping
- Australia: usually 8β14 business days after shipping
These are estimates, not guarantees. During busy holiday periods and in rare cases carriers may need extra time. If you need your order by a specific date, we recommend ordering early.
Shipping costs
Shipping costs, if any, are always shown at checkout before you pay.
Customs and duties
Orders may be subject to import duties or taxes depending on your country. Where these are not collected at checkout, they are the responsibility of the customer.
Tracking your order
Use the tracking link in your shipping email or visit our Track Your Order page.
Lost or delayed packages
If your tracking hasn't updated for 7 days or your order hasn't arrived within 25 business days, contact us. We'll investigate with the carrier and send a replacement or refund if the package is lost.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We can update the address only before the order ships.
Contact us
Questions about shipping? Email us at supportgetnolio@gmail.com, Monday β Friday, 9 AM β 5 PM CET.