Refund policy
Last updated: October 24, 2026
Our 30-Day Happiness Guarantee
We want you to love your order. If something isn't right, contact us within 30 days of delivery and we'll make it right.
Damaged, defective or wrong items
If your order arrives damaged, defective, with missing pieces, or is not the item you ordered, email us within 30 days of delivery with your order number and a photo of the problem.
We'll send a free replacement or a full refund, and you won't need to return the item.
Changed your mind?
You can return unused items in their original, unopened packaging within 30 days of delivery.
- Please contact us first at supportgetnolio@gmail.com to receive return instructions. Items sent back without contacting us first may not be accepted.
- Return shipping costs are paid by the customer.
- Original shipping costs are non-refundable.
Items that can't be returned
- Items that have been opened or used, unless they arrived damaged or defective
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, or approve your claim for a damaged or defective item, we'll email you to confirm. Approved refunds are issued to your original payment method within 5β10 business days. Your bank may need extra time to process it.
Cancellations
You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible with your order number.
Contact us
For any return or refund questions, email us at supportgetnolio@gmail.com, Monday β Friday, 9 AM β 5 PM CET.